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Medical Secretary

Job Title: Medical Secretary
Employee Type: Non-Exempt FT
Location: Williamsville, NY

Job Summary

Present a positive and professional first impression to all patients and visitors.  Responsible for all clerical components of patient registration to ensure efficient operation of the registration process.

Essential Functions

  1. Patient Care
    1. Professional, positive and caring attitude throughout entire patient encounter.
    2. Work with and assist a wide range of individuals in a variety of situations.
    3. Listening to and resolving patient questions, comments and concerns.
  2. Clerical
    1. Responsible for all aspects of patient registration
    2. Ensure quality and continuity of patient care by accurately completing data entry including, but not limited to
      • Written exam orders
      • Insurance and Prior Authorization Information
      • Patient Demographic Entry Communication
  3. Demonstrate ability to communicate effectively with patients and their family members, team members, supervisors, managers and Radiologists.
  4. Establish and maintain good rapport and a positive attitude towards all other departments, patients and referring physicians.
  5. Maintain an organized and efficient work area.
  6. Attends all department meetings to stay abreast of department goals and policies.
  7. Adhere to and uphold all HIPAA and New York State regulations regarding patient privacy as well as standards of ethics set forth by Windsong.
  8. All other temporary and/or permanent duties as assigned by Administrator or Manager.


  • 2 year business degree with 1 year experience in medical office; or High School diploma with 3 years experience in medical office.
  • Experience with various insurance carrier processes, including familiarity with patient identification cards, co-pay and deductible processes.
  • Excellent customer service skills with ability to professionally communicate orally and in the written form.
  • Must be able to sit for extended periods of time with the ability to maintain concentration and attention to detail.
  • Ability to work flexible hours including evenings and Saturdays as well as ability to work additional hours as needed.
  • Basic lifting, not to exceed 25 pounds.

Working Conditions

Works in fast-paced, clean, air conditioned, properly lit environment.

Equipment Used

  • General Office Equipment including computer terminal and printer, photocopier, fax machine, multi-line telephone system, Internet access and calculator.