Job Category: SCHEDULING
Job Title: Scheduling Secretary
Employee Type: Non-Exempt FT
Location: Williamsville, NY
Responsible for scheduling patient appointments by coordinating clinical availability with necessary procedure preparations; this includes collecting the correct demographic, insurance and medical history information needed to reserve appointment. Also, responsible for handling all incoming phone calls for patient inquiries and designated physician line while maintaining a professional and efficient manner.
Professional, positive and caring attitude throughout entire patient encounter.
Work with and assist a wide range of individuals in a variety of situations.
Listening to and resolving patient questions, comments and concerns.
Responsible for all aspects of patient appointment scheduling.
Meet or exceed established department benchmarks for call efficiency.
Maximize equipment schedule while accommodating patient needs for fast, convenient appointment dates/times.
Ensure accurate computer entry:
Verbal exam orders.
Insurance and Prior Authorization Information.
Patient Data Entry (demographics).
Processing of patient mammography reminder postcards.
Demonstrate ability to communicate effectively with patients and their family members, team members, supervisors, managers and Radiologists.
Establish and maintain good rapport and a positive attitude towards all other departments, patients and referring physicians.
Repetitive use of appropriate scripts using compassionate tone and inflections to ensure patient comfort, convenience and assurance.
Maintain an organized and efficient work area.
Attends all department meetings to stay abreast of department goals and policies.
Understand and adhere to department Policy & Procedure Manual.
Adhere to and uphold all HIPAA and New York State regulations regarding patient privacy as well as standards of ethics set forth by Windsong Radiology Group.
All other temporary and/or permanent duties as assigned by Administrator or Manager.
2 year business degree with 1 year experience in medical appointment scheduling; or High School diploma with 5 years’ experience in medical appointment scheduling.
Excellent customer service skills with ability to professionally communicate orally and in the written form.
Basic lifting as required, not to exceed 25 pounds.
Must be able to sit for extended periods of time with the ability to maintain concentration and attention to detail.
Ability to work flexible hours including evenings and Saturdays as well as ability to work additional hours as needed.
Position is in a well-lighted, fast-paced, clean medical office environment.
Must possess the physical and mental abilities to perform the tasks normally associated with the essential job functions such as stationary, mobility, operating machinery, convey and exchange information, identify, observe and /or positioning of patients.
Manual dexterity to operate standard office machines/equipment such as computers, printers, multi-line phones, photocopiers, fax systems and calculators. Stress can be triggered by multiple staff demands and deadlines.
Windsong Radiology is an equal employment opportunity employer. Employment decisions are based on merit and business needs, and not on legally protected classes including but not limited to race, color, citizenship status, national origin, ancestry, gender, or expression whether or not such gender identity or expression differs from the employee’s physical sex as assigned at birth (including transgender status), sexual orientation, age, weight, religion, creed, physical or mental disability, predisposing genetic characteristics and information, marital status, familial status, domestic violence victim status, veteran status, military status, political affiliation, or any other factor and/or status protected by law. The policy applies to all areas of employment, including recruitment, hiring, training and career development, promotion, advancement, transfer, termination, layoff, compensation benefits, retirement, social and recreational programs and all other conditions and privileges of employment in accordance with applicable federal, state and local laws.