Job Category: CLINICAL
Job Title: Patient Care Associate
Employee Type: Non-Exempt FT
Location: Williamsville, NY
Presenting a positive and professional impression to all patients, assist Radiologists and technologists in all tasks associated with efficient patient flow during exam and exit process through various modalities.
Consistently maintain a professional, positive and compassionate manner throughout entire patient encounter.
Work with and assist a wide range of individuals in a variety of situations.
Listening to and resolving patient questions, comments and concerns.
Assist Radiologist with breast biopsies and complete appropriate post-procedure care.
Maintain daily patients and procedures log.
Maintain knowledge of sterilization techniques.
Perform all related computer skills (PACS, RIS tracking, Coding and CAD).
HEALTHeLINK image download and report printing.
Responsible for stocking and reordering supplies as needed.
Immediately notify department manager of any problems relating to safety, equipment or patients.
Ability to communicate effectively with patients and their family members, team members, supervisors, managers and Radiologists.
Establish and maintain good rapport and a positive attitude towards all other departments, patients and referring physicians.
Maintain high level of confidentiality with information privy to while working among Radiologists.
Maintain an organized and efficient work area.
Adhere to and uphold all HIPAA and New York State regulations regarding patient privacy as well as standards of ethics set forth by Windsong Radiology Group.
All other temporary and/or permanent duties as assigned by Administrator or Manager.
High School diploma with 3 years’ experience in medical office support work or customer service role.
High level understanding of discretion and professionalism with exposure to confidential information.
Strong multi-tasking and organizational skills.
Excellent customer service skills with ability to professionally communicate orally and in the written form.
Basic lifting as required, not to exceed 35 pounds.
Must be able to stand; sit; walk for extended periods of time with the ability to maintain concentration and attention to detail.
Ability to work flexible hours including evenings, Saturday, and occasional Sundays as well as ability to work additional hours as needed.
Position is in a well-lighted, fast-paced, clean medical office environment.
Must possess the physical and mental abilities to perform the tasks normally associated with the essential job functions such as stationary, mobility, operating machinery, convey and exchange information, identify, observe and /or positioning of patients.
Manual dexterity to operate standard office machines/equipment such as computers, printers, multi-line phones, photocopiers, fax systems and calculators. Stress can be triggered by multiple staff demands and deadlines.
Windsong Radiology is an equal employment opportunity employer. Employment decisions are based on merit and business needs, and not on legally protected classes including but not limited to race, color, citizenship status, national origin, ancestry, gender, or expression whether or not such gender identity or expression differs from the employee’s physical sex as assigned at birth (including transgender status), sexual orientation, age, weight, religion, creed, physical or mental disability, predisposing genetic characteristics and information, marital status, familial status, domestic violence victim status, veteran status, military status, political affiliation, or any other factor and/or status protected by law. The policy applies to all areas of employment, including recruitment, hiring, training and career development, promotion, advancement, transfer, termination, layoff, compensation benefits, retirement, social and recreational programs and all other conditions and privileges of employment in accordance with applicable federal, state and local laws.