Job Category: REGISTRATION
Job Title: Medical Secretary
Employee Type: Non-Exempt FT
Location: Williamsville, NY
Present a positive and professional first impression to all patients and visitors. Responsible for all clerical components of patient registration to ensure efficient operation of the registration process.
Professional, positive and caring attitude throughout entire patient encounter.
Work with and assist a wide range of individuals in a variety of situations.
Listening to and resolving patient questions, comments and concerns.
Responsible for all aspects of patient registration.
Ensure quality and continuity of patient care by accurately completing data entry including, but not limited to:
Written exam orders.
Insurance and Prior Authorization Information.
Patient Demographic Entry.
Proficient in appointment scheduling.
Collect and record co-pays as required for patient visits as well as preparing end of day co-pay collection.
Demonstrate ability to communicate effectively with patients and their family members, team members, supervisors, managers and Radiologists.
Establish and maintain good rapport and a positive attitude towards all other departments, patients and referring physicians.
Maintain an organized and efficient work area.
Attends all department meetings to stay abreast of department goals and policies.
Adhere to and uphold all HIPAA and New York State regulations regarding patient privacy as well as standards of ethics set forth by Windsong Radiology Group.
All other temporary and/or permanent duties as assigned by Administrator or Manager.
2 year business degree with 1 year experience in medical office; or High School diploma with 3 years’ experience in medical office.
Experience with various insurance carrier processes, including familiarity with patient identification cards, co-pay and deductible processes.
Excellent customer service skills with ability to professionally communicate orally and in the written form.
Strong PC, Microsoft and EMR skills.
Basic lifting as required, not to exceed 25 pounds.
Must be able to sit for extended periods of time with the ability to maintain concentration and attention to detail.
Ability to work flexible hours including evenings and Saturdays as well as ability to work additional hours as needed.
Position is in a well-lighted, fast-paced, clean medical office environment.
Must possess the physical and mental abilities to perform the tasks normally associated with the essential job functions such as stationary, mobility, operating machinery, convey and exchange information, identify, observe and /or positioning of patients.
Manual dexterity to operate standard office machines/equipment such as computers, printers, multi-line phones, photocopiers, fax systems and calculators. Stress can be triggered by multiple staff demands and deadlines.
Windsong Radiology is an equal employment opportunity employer. Employment decisions are based on merit and business needs, and not on legally protected classes including but not limited to race, color, citizenship status, national origin, ancestry, gender, or expression whether or not such gender identity or expression differs from the employee’s physical sex as assigned at birth (including transgender status), sexual orientation, age, weight, religion, creed, physical or mental disability, predisposing genetic characteristics and information, marital status, familial status, domestic violence victim status, veteran status, military status, political affiliation, or any other factor and/or status protected by law. The policy applies to all areas of employment, including recruitment, hiring, training and career development, promotion, advancement, transfer, termination, layoff, compensation benefits, retirement, social and recreational programs and all other conditions and privileges of employment in accordance with applicable federal, state and local laws.