Health Information Clerk/Film Sign Outs

Job Title: Health Information Clerk/Film Sign Outs
Employee Type: Non-Exempt FT
Location: Williamsville, NY

Position Summary:
Responsible for the efficient collection, preparation and release of patient exam images.
Essential Functions:

Field patient and physician image release requests and questions.
Responsible for image release preparation.
Mailing of images as requested.
Follow up on outstanding requests.
Communication with ancillary Windsong facilities.
Compassionately and efficiently assist patients.
Understand and adhere to Windsong Radiology Group policies and procedures, especially in regards to image release protocol.
Ability to communicate effectively with patients and their family members, team members, supervisors, managers and Radiologists.
Establish and maintain good rapport and a positive attitude towards all other departments, patients and referring physicians.
Adhere to and uphold all HIPPA and New York State regulations regarding patient privacy as well as standards of ethics set forth by Windsong Radiology Group.
All other temporary and/or permanent duties as assigned by administrator or manager.


2 year business degree with 1 year experience in inventory or purchasing; or High School diploma with 5 years’ experience in similar position.
Proficient spelling, keyboarding, computers, business and/or office practices knowledge.
Knowledge of medical terminology is beneficial.
Excellent customer service skills with ability to professionally communicate orally and in the written form.
Basic lifting as required, not to exceed 25 pounds.
Must be able to sit for extended periods of time with the ability to maintain concentration and attention to detail.
Ability to work flexible hours including evenings and Saturdays as well as ability to work additional hours as needed.

Work Environment:
Position is in a well-lighted, fast-paced, clean medical office environment.
Physical Requirements:
Must possess the physical and mental abilities to perform the tasks normally associated with the essential job functions such as stationary, mobility, operating machinery, convey and exchange information.
Manual dexterity to operate standard office machines/equipment such as computers, printers, multi-line phones, photocopiers, fax systems and calculators. Stress can be triggered by multiple staff demands and deadlines. 
Windsong Radiology is an equal employment opportunity employer. Employment decisions are based on merit and business needs, and not on legally protected classes including but not limited to race, color, citizenship status, national origin, ancestry, gender, or expression whether or not such gender identity or expression differs from the employee’s physical sex as assigned at birth (including transgender status), sexual orientation, age, weight, religion, creed, physical or mental disability, predisposing genetic characteristics and information, marital status, familial status, domestic violence victim status, veteran status, military status, political affiliation, or any other factor and/or status protected by law. The policy applies to all areas of employment, including recruitment, hiring, training and career development, promotion, advancement, transfer, termination, layoff, compensation benefits, retirement, social and recreational programs and all other conditions and privileges of employment in accordance with applicable federal, state and local laws.

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