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Billing Insurance Verification Clerk

Job Category: BILLING
Job Title: Billing Insurance Verification Clerk
Employee Type: Non-Exempt FT
Location: Williamsville, NY

Position Summary:
Responsible for providing professional customer service by obtaining and verifying necessary demographic and insurance information for all patients.  
Essential Functions:

Professional, positive and caring attitude throughout entire patient encounter.
Work with and assist a wide range of individuals in a variety of situations.
Listening to and resolving patient questions, comments and concerns.
Using medical reference system verifies patient demographics, insurance coverage and researches insurance company requirements for exams.
Updates and monitors internal systems with insurance carrier changes.
Using online tools researching prior authorizations.
Checking internal system to ensure we have a script, and appointment matches what was ordered.
Using HeathELink to obtain prior reports or images when needed.
Works with department staff and assists when needed.
Perform computer skills with accuracy and efficiency.
Demonstrate ability to communicate effectively with patients and their family members, team members, supervisors, managers and Radiologists.
Establish and maintain good rapport and a positive attitude towards all other departments, patients and referring physicians.
All other temporary and/or permanent duties as assigned by Administrator or Manager.
Maintain an organized and efficient work area.
Attends all department meetings to stay abreast of department goals and policies.
Adhere to and uphold all HIPAA and New York State regulations regarding patient privacy as well as standards of ethics set forth by Windsong Radiology Group.


2 year business degree with 1 year experience in medical office preferred; or High School diploma with minimum 2 years’ experience in medical office.
Knowledge of medical terminology.
Excellent customer service skills with ability to professionally communicate orally and in the written form.
Basic lifting as required, not to exceed 25 pounds.
Must be able to sit for extended periods of time with the ability to maintain concentration and attention to detail.
Ability to work flexible hours including evenings and Saturdays as well as ability to work additional hours as needed.

Work Environment:
Position is in a well-lighted, fast-paced, clean medical office environment.
Physical Requirements:
Must possess the physical and mental abilities to perform the tasks normally associated with the essential job functions such as stationary, mobility, operating machinery, convey and exchange information.
Manual dexterity to operate standard office machines/equipment such as computers, printers, multi-line phones, photocopiers, fax systems and calculators. 
Windsong Radiology is an equal employment opportunity employer. Employment decisions are based on merit and business needs, and not on legally protected classes including but not limited to race, color, citizenship status, national origin, ancestry, gender, or expression whether or not such gender identity or expression differs from the employee’s physical sex as assigned at birth (including transgender status), sexual orientation, age, weight, religion, creed, physical or mental disability, predisposing genetic characteristics and information, marital status, familial status, domestic violence victim status, veteran status, military status, political affiliation, or any other factor and/or status protected by law. The policy applies to all areas of employment, including recruitment, hiring, training and career development, promotion, advancement, transfer, termination, layoff, compensation benefits, retirement, social and recreational programs and all other conditions and privileges of employment in accordance with applicable federal, state and local laws.